Implementation Engineer

Summary / Objective

A highly motivated Implementation Engineer with 3+ years of experience in the payments domain, specializing in production deployments, DevOps operations, system implementations, and transaction monitoring. Experienced in coordinating end-to-end deployment activities, environment configuration, release validation, and postproduction support. Adept at working with cross-functional teams to ensure successful go-live activities while maintaining deployment governance, system stability, and operational excellence. Strong problem-solving skills with hands-on experience in deployment automation, monitoring tools, and production issue resolution.

Key Responsibilities

• Execute end-to-end production deployments, including deployment planning, configuration, validation,and release execution.
• Perform pre-deployment readiness checks and coordinate with development, QA, infrastructure, and operations teams.
• Manage application and environment configurations across staging and production environments.
• Validate deployments through smoke testing, transaction verification, and post-deployment monitoring.
• Monitor transaction processing and system health using implementation and monitoring tools.
• Troubleshoot deployment, configuration, and production issues, ensuring timely resolution.
• Support CI/CD pipeline activities and deployment automation initiatives.
• Maintain deployment documentation, release notes, implementation plans, and operational runbooks.
• Ensure compliance with release management processes, change controls, and rollback procedures.
• Collaborate with stakeholders to deliver seamless implementations and production releases.
• Participate in root cause analysis (RCA) and implement preventive measures for recurring issues.
• Drive continuous improvement in deployment, implementation, and operational processes.

Key Competencies/Skillsets

• Payment Domain Knowledge: Understanding of payment gateways, transaction processing, and merchantimplementations.
• DevOps & Deployments: Experience in CI/CD pipelines, release management, deployment automation, andenvironment management.
  Production Support: Skilled in transaction monitoring, incident management, and production issue resolution.
• Technical Expertise: Working knowledge of Linux, SQL, APIs, scripting, and deployment tools.
• Problem Solving: Strong troubleshooting and root cause analysis capabilities.
• Stakeholder Coordination: Effective communication and collaboration across development, QA, infrastructure, and business teams.
• Process Compliance: Knowledge of change management, deployment governance, and rollback procedures.
• Adaptability: Ability to manage multiple deployments and perform under critical production timelines.

Preferred Education, Experience and Skillsets:

• Candidate must have minimum educational qualifications of BE/BTech/MCA.BCA/B.sc CS
• Minimum of 1-3 years- experience working in IT services and support activities